Shipping - Pay attention to the availability status of the items you order. This is listed directly below the "Add to cart" button. Most "In Stock" items ship within two business days after we receive the order. Other items will give you an approximate shipping time such as "Usually ships in about a week" Pre-Order and Backordered items will ship as soon as they become available. If the availability turns out to be different than listed we will email you to let you know. Also, you will receive an email notifying you when your order ships. Keep in mind that all items will ship as they become available. So, when ordering "In Stock" items along with pre/back ordered items, the "In Stock" will ship immediately, and the rest as they arrive. Separate shipping charges will apply to the other shipments.

Express Shipping - By default most US orders are shipped by UPS Ground or Priority Mail and international by US Postal Service Air Mail. Should you need your order express shipped, it is suggested that you call us for a quote.

Return Policy - We offer a 45 day return policy. If you are unhappy with an item for any reason, you may return it to us within 45 days from when you received it for a full refund or credit, minus shipping costs. Simply email or call us to get a return authorization.
Note: Returns must arrive in the same condition they were received, with all original accessories and boxes. We can not accept items that have been "used" or otherwise damaged.
Our normal policy differs around Halloween. View our Halloween Policy here.

Defective Items - We inspect our products before we ship, so most obvious defects are caught and rejected before your order ever goes out. However, we are only human, so occasionally something could be missed. In the event that you should receive a damaged or defective item, simply contact us and we'll get the issue corrected for you.

Special note about "perfection"
The vast majority of customers are absolutely delighted with their sword purchases, but occasionally we will encounter a customer who's expectations are simply unrealistic for the item they purchased. Something to keep in mind is that the majority of these items are hand made and are meant to replicate hand made items from hundreds or thousands of years ago. They are absolutely not meant to be "perfect". It is the hand made "imperfections" that give many swords their charm and appeal. Experienced collectors already understand this, but sometimes new collectors seem to think that their swords should look like they came from the same state of the art factory that produced their flat screen TV. A lot of these items are being hand hammered or ground out, they are not popping out of some super sword cloning machine. Sometimes it can be difficult for the inexperienced to tell the difference between an actual defect and normal hand made variance. Here is a good rule of thumb. If you find yourself having to use the word "perfectly" to describe the issue, it is likely not a defect. For example, this is not "perfectly" straight or that is not "perfectly" flush, as opposed to"the sword is bent". Keep in mind that we do inspect the swords before shipment, so most actual defects are caught and rejected. If the issue you are concerned with is something minor, it is likely characteristic of the product. Considering the types of items we are dealing with here, we can not simply replace something because it is not "perfect" . If you are one of those people that can not accept anything but absolute perfection, sword collecting is not for you.

Warrantees - Your sword purchase will be covered by any warrantee provided by the respective manufactures. We can not warrantee them beyond this or on our own, we do not make these products. Some manufacturers, such as Hanwei provide a one year warrantee against material defects and workmanship. Some are bit less formal about what is covered. Baltimore Knife & Sword warrantee them for life, while some will not provide any warrantee at all. Each manufacturer has their own terms, but none of them will warrantee against abuse. So please know what you can and can not do with your sword. If you have any questions about this, please ask us. If you need to claim on a warrantee issue, contact us, we'll work with the manufacturer to get it straightened out for you.

Money Orders - If you would like to order by money order, please go through the online ordering process. You will be given the option to pay by money order. Select this and it will give you the rest of the payment instructions. By going through this process, you ensure that when we receive your money order we have all of your information ready to go. It will also provide you with an order number you can reference on the money order. Money orders only. Personal checks are NOT acceptable.

International Orders - We can ship to many countries outside of the USA. However some countries specifically prohibit the import of swords. We will try to list the countries we can not ship to here, as they come up. This is by no means a complete list.

We can not ship weapons to:

Japan (including APOs based there)
Russia
Indonesia
Mexico

Special note for Australia - We can ship to Australia. However, please be sure to verify the legality of your selections in your area. Australian customs has become very strict lately, and we would hate for your shipment to be confiscated. A special
license may be required for you to import these items. Please be absolutely sure you may legally do so, before placing your order. We will not be able to refund confiscated shipments.
Our cart can not estimate Australian shipments, so you can email us to get a quote if you'd like. Please keep in mind that anything that can not ship in a 42 inch long box will have to ship by UPS or FedEx and will generally exceed $200 US shipping. Shorter items can ship by postal service for much better rates.

Special note for Denmark - Swords and other weapons can only be shipped if you have the proper license to import these items. Also they will need to be shipped by UPS at a much greater cost than the standard postal shipping rates. If you place an order, we will contact you with your total costs. Please also provide us with a copy of your import license.

Special note for Greece - Technically the postal restrictions for Greece list swords as prohibited. However we have had good luck shipping these items to Greece anyway. Because of this we can not guarantee that you will not have difficulty receiving your package, but if you would like to try, we will now ship to Greece.

Special note for the UK - Sword laws have recently changed in the UK. All curved swords over 50 cm in length are now illegal, including decorative items. Exceptions are provided for members of martial arts schools holding the proper insurance, for religious usage, and for traditionally hand made swords. If you are ordering one of these curved swords, please include your exception information in the special instructions section. We'll include this information with the package to help with clearance through the UK customs. Please be absolutely sure you may legally import these items, before placing your order. We will not be able to refund confiscated shipments. There are no problems with the import of straight swords to the UK.
Another thing to keep in mind is that the English politicians do not want you to have these swords. Sure they provide exemptions, but in nearly every recent case, they will seize the shipment, regardless of the fact that we have provided documentation about it's proper exemption. In all cases, so far, the swords were eventually released, but not without a fight. Be prepared for a struggle to get your shipment to clear, we can help somewhat from this end, but ultimately, it is up to customs if they will let you get your shipment, regardless of what the official law states. Their apparent strategy is to seize everything and make you prove that you are allowed to have it, ignoring any documentation included with the shipment.



Our shipping calculator will work for Canadian and European shipments, others should email us for a shipping quote. For the most part, this shipping calculation will be accurate. However, in the case of a very large or heavy order you may hit the upper limit of our cart calculation. This is $48 for Canada & $99 for Europe. If this happens your shipping cost may be a bit higher. If it is more than the cost displayed, we will email you before processing your order. This can also happen on orders that must be shipped in multiple boxes. Some countries have maximum acceptable package sizes for air mail shipments (notably - Australia and most of Eastern Europe), so longer items may need to ship by a different carrier, and will affect the shipping cost. If this is the case we will contact you before processing your order.

Also please note: We can not undervalue your shipments on the customs forms, or mark your shipment as a gift in an attempt to get out of paying any taxes that are legally due. Doing so is illegal and can cause us serious problems as an Importer / Exporter.